Career Opportunities

We are looking for passionate, excited and self-sufficient hunter sales professionals to join our team. You will be responsible for calling on new customers and managing all aspects of the sales process for your business, including lead generation.

Experience selling Dell, Lenovo, Cisco, Zebra, Intermec, Panasonic, Gamber-Johnson, Sierra Wireless or any other type of related technologies is preferred.

Job Responsibilities

• Identify, recruit and work with go-to-market partners to generate leads
• Create and effectively execute a territory plan to maximize revenue opportunities
• Learn and maintain in-depth knowledge of products and services
• Leverage relationships to meet new prospects
• Attend networking events on weekly basis to meet new prospects
• Proactively make 15+ quality calls per week
• Meet 2-4 prospect decision makers per week
• Create and present at 1-2 one-to-many marketing events a quarter
• Manage the entire sales process for all opportunities to closure.
• Maintain current and accurate account information and contact information within our CRM software
• Weekly forecasting – know the $ amounts, status, decision makers and next steps in closing opportunities
• Attend trade shows and seminars as needed

Qualifications

• 3+ years of previous outside sales experience
• Proven track record of meeting or exceeding sales quota
• Bachelor’s Degree preferred
• Ideal candidate will have sold IT Infrastructure technology and/or IT Managed Services
• Strong selling and negotiation skills
• Outstanding time management and organizational skills
• Excellent written and verbal communication skills via the phone, internet and in person
• Demonstrated ability to be proactive and take the initiative to get things done
• Ability to manage multiple tasks at once (flexible and self-sufficient)
• Positive attitude, self-motivated, confident and tenacious
• Comfortable creating and delivering compelling presentations

Benefits

• To be a part of an energetic team of passionate and motivated professionals
• Take your career to the next level!
• To serve clients and help solve their business needs through technology
• Competitive base salary and commission plan with no caps
• Health Insurance
• PTO (Paid Time Off)

Why Pearl

We have been in business since 1994 solving technology problems for our diverse customer base. You can be a part of an amazing culture that encourages opportunities for everyone in the organization to grow personally and professionally. Want flexibility in your work? Want to work with leadership that has vision and knows how to treat employees? Love selling? Like helping customers with their problems? Would you love coming to work every day excited?

Then we might be the right place for you.

At Pearl, we are passionate about technology and how it can positively impact our customers businesses.  Learn new cool ways of making their jobs easier.  We are looking for passionate, motivated and self-sufficient sales professionals to join our team. 

We are seeking a Sales Development Representative (SDR) to join our growing team! Our newest team member will be expected to rapidly generate leads for our sales funnel. If you are a self-starter who thrives in a fast-paced and energetic work environment, keep reading.

You are:

• Motivated first and foremost by doing great work
• A self-starter with a strong work ethic and ability to think critically
• Not “salesy” but professionally persistent
• Can think on your feet in a conversation and answer unexpected questions with ease
• Naturally curious
• Resilient in the face of objections
• Have a passion for sales
• You are good at finding ways to motivate yourself
• Organized
• Positive
• Willing to hold yourself accountable
• Understand technology and can discuss it in technical and non-technical terms
• Confident using programs like LinkedIn and HubSpot. Or you have had to learn new programs before and have a knack of picking them up quickly.

Job Responsibilities:

• Generate qualified sales opportunities through inbound lead qualification and outbound lead generation
• Leverage various outbound prospecting techniques including cold calls, automated email sequences, LinkedIn InMail, and video to generate prospect meetings for Sales Reps to initiate sales opportunities.
• Log and track all prospect information and activities in HubSpot
• Continually track the effectiveness of, and optimize outbound campaigns
• Read online vendor material to gain product knowledge
• Attend sales meetings, training and certain sales calls to keep current with Pearl’s product offering.
• Work closely with Marketing to discover opportunities from leads and aid in market research.
• Keeping abreast of competition, competitive issues, and product and industry trends
• Consistently achieve goals tied to key performance metrics including outbound activity, appointments set, and new pipeline added
• Work with Sales and Marketing colleagues to refine messaging

Education & Experience:

• Excellent verbal and written skills and can combine both in a persuasive manner to engage prospects and convey valuable information.
• Proven track record of consistently exceeding objectives
• Passion for working in startup, not a 9-5 job
• Ability to manage time effectively, work independently and be self-motivated.
• 2+ years previous Lead Generation and Business Development experience.
• Bachelor’s Degree or Equivalent is strongly preferred.

Bonus Points:

• Experience working with HubSpot CRM
• Experience working on a sales team in an outbound role

Why You’ll Love Pearl

• Health Benefits – 401K – Relaxed Culture – Flexible Vacation Policy – Potential Remote Work
• Healthy Snacks – Lots of Gamers – Fun Group Activities – Built in IT Help
• Company Provided Technology – Relentless Work Ethic – Passionate About Technology

To land this gig, come prepared to demonstrate your initiative, ambition, and results from whatever you’ve been doing in the past. Tell us what makes you tick. Show us what you’ve been up to and we will do the same!

Pearl is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or veteran status.

Job Responsibilities

• Provide Tier1 incident management, diagnosis, escalation, tracking, and resolution
• Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner
• Follow established processes and standards, identify and propose improvements as necessary
• Maintain a high level knowledge of desktop, network, and mobile technologies
• Act as a resource on projects
• Perform remote diagnostic tasks
• Assist in developing technical documentation to improve training and service delivery
• Provide preventative maintenance services for clients 2- 4 times a month
• Provide after hours and on-call support as needed
• Perform other duties as assigned

Qualifications

• Bachelor’s Degree preferred, but not required
• 1+years industry/help desk or related support experience, preferably in a managed services provider environment, but not required
• Experience working in a team environment
• Ability and comfort with working directly with clients
• Excellent documentation skills, ability to write technical processes and procedures
• A+certification or higher

 Technical Skills

• Intimate troubleshooting ability
• Experience installing and supporting Microsoft Windows 2000, XP, Vista, Windows 7, Windows 8, and Mac OS X.
• Office 2003/2007/2013
• Email applications
• Virus/malware remediation
• Basic WAN/LAN understanding
• Ability to read logs and event viewer, and diagnose advanced problems
• Understanding of priority levels and escalation process

An Implementation Specialist is responsible for installing and configuring our partner software products for clients and troubleshooting issues as needed.  This position needs to have good communication skills and the ability to work directly with a client.  Some development will be required as well.  An Implementation Specialist will learn about our partner products and how to install them in a customer specific environment.

Job Responsibilities

• Verify client’s infrastructure is configured properly so the software will function properly in the client’s environment
• Perform the installation and configuration of the software products at the customer site
• Troubleshoot installation and configuration issues with the software in client environment
• Coordinate with Vendor Technical Support to resolve issues for clients
• Provide admin and user training for products
• Perform a transfer of information with the client for the products
• Learn how to use the product SDK’s to customize the solution to meet a customer’s specific business needs
• Develop system documentation for a client
• Provide consulting services to a client regarding the client’s infrastructure, design of the solution, and final success of the implementation

Qualifications

• Bachelor’s degree in MIS or Computer Science preferred
• Good communication skills, both written and verbal and the ability to work independently with a client
• Logic and flow diagrams drawings
• 1+ year(s) application development using .NET (VB or C#) experience is desirable but not required. Must at least have classroom experience.  Must show some proficiency and aptitude to be a self-learner
• Database design and implementation experience, at least in the classroom
• Testing and debugging experience using Microsoft development products

Job Responsibilities

• Verify client’s infrastructure is configured properly so the software will function properly in the client’s environment
• Perform the installation and configuration of the software products at the customer site
• Troubleshoot installation and configuration issues with the software in client environment
• Coordinate with Vendor Technical Support to resolve issues for clients
• Provide admin and user training for products
• Perform a transfer of information with the client for the products
• Learn how to use the product SDK’s to customize the solution to meet a customer’s specific business needs
• Develop system documentation for a client
• Provide consulting services to a client regarding the client’s infrastructure, design of the solution, and final success of the implementation

Qualifications

• Windows Server 2003/2008 experience
• Good communication skills, both written and verbal, and ability to work independently
• Logic and flow diagrams drawings and configuration
• 1+ year(s) application development using .NET (VB or C#) experience is desirable but not required. Must at least have classroom experience.  Must show some proficiency and aptitude to be a self-learner
• Database design and implementation experience
• Testing and debugging experience using Microsoft development products
• Bachelor’s degree in MIS or Computer Science preferred
• Infrastructure (hardware, software, data, networking)
• Internet Information Services (IIS)
• InfoPath forms
• Windows Active Directory

Job Responsibilities

• Lead the delivery of projects and solutions to completion in a team environment while demonstrating a consultative personality, leadership mindset, and collaborative communication style.
• Create customer branded solutions leveraging marketing assets that deliver a high quality experience for end customers.
• Show an understanding of Information Security best practices.
• Demonstrate excellent team and customer service skills.
• Possess one or more advanced professional certifications related to chosen discipline (MCSE, MCITP, etc.).
• Possess a strong background in Enterprise-level architecture design and engineering of industry standard (best-of-breed) core infrastructure technologies.
• Mentor and/or lead 1-2 teammates in the development of consultative and technical skills to maintain a high performance customer delivery team.
• Perform other related duties as required and assigned.

Professional Qualifications

• Four-year degree (or work experience equivalent) and 7+ years of experience with a proven advanced skill-set and enterprise experience across various Microsoft and related technologies.
• Ability to understand the business needs and propose a technology solution that addresses the associated requirements.
• Proven ability to communicate at multiple levels of a mid-size to enterprise-level organization.
• Ability to work equally as effective independently or in a team environment.
• Assist sales and consulting team in driving new opportunities and educating clients on applicable technology solutions.
• Strong written and oral communication skills.

Technical Qualifications

Skills:
The ideal candidate will demonstrate skills and applicable experience in two or more of the following technical roles:

• Management Services
• Microsoft System Center Suite:
  • System Center Configuration Manager (SCCM)
  • System Center Virtual Machine Manager (SCVMM)
  • System Center Orchestrator (SCORCH)
  • System Center Service Manager (SCSM)
  • System Center Operations Manager (SCOM)
  • System Center Data Protection Manager (SCDPM)
• Microsoft Intune
• Unified Communications & Collaboration
• Office 365: Exchange Online, Lync Online, OneDrive for Business
  • Active Directory Federation Services (ADFS)
  • DirSync, Azure AD Sync, or Azure Connect
• Exchange Server – 2007, 2010, or 2013
• Lync Server – 2010 or 2013
• Lync Server – Enterprise Voice Services
• Skype for Business (S4B)
• Cisco Unified Communications
  • Cisco Unified Communication Manager (CUCM/CCM)
  • Contact Center
  • Intercompany Media Engine
• Cloud
  • AWS – Amazon Web Services
  • Microsoft Azure
  • AD Connect / DirSync Services
  • VMWare vCloud Air
  • Citrix CloudPlatform
• Virtualization
  • Microsoft Hyper-V
  • VMWare ESXi
  • Citrix XenServer
  • VDI (Microsoft or Citrix)
• General Infrastructure Services
• Active Directory Domain Services (ADDS)
• Windows Server Roles
  • Active Directory Federation Services (ADFS)
  • DirSync, Azure AD Sync, or Azure Connect
  • Windows Clustering
  • Active Directory Certificate Services (ADCS)
  • Direct Access
  • Remote Desktop Services
• Forefront Identity Manager 2010
• Microsoft Identity Manager 2015
• Citrix
  • XenApp v6.0+
  • XenDesktop v5.0+
  • XenServer v5.0+
  • XenMobile v9.0+
  • NetScaler (VPX, MPX, SDX) v9.0+

What Else Would Help Me Stand Out?

• Citrix CCP-M (Mobility)
• Microsoft Certified System Administrator (MCSA)
• Microsoft Certified System Expert (MCSE)
• Microsoft Certified IT Professional (MCITP)
• Cisco Certified Network Associate (CCNA)
• Cisco Certified Network Professional (CCNP)
• AWS Certified Solutions Architect or Engineer
• VMWare Certified Professional (VCP)
• VMWare Certified Associate (VCA)
• Citrix CCA-V, CCP-V, CCE-V (Virtualization)
• Citrix CCA-N, CCP-N (Networking)

A Project Engineer would contribute to Pearl Solutions Group’s value of customer excellence by providing hands-on experience and completing various projects from start to finish. This includes but is not limited to diagnosing hardware, software, virtualization infrastructure, backup services, telecommunications, and networking problems for LAN/WAN computing devices such as printers, scanners, laptops, desktops, VPN and networking equipment in a predominantly Microsoft environment. Employees will primarily work an 8-hour shift between the hours of 7am and 5pm Monday through Friday (US Central Time), while also participating in an on-call rotation.

The candidate must have a passion for technology and a true commitment to growing their technical skill set. They will be working on the latest technologies for clients as well are support existing environments.

To qualify for this position, the candidate must desire to operate in a dynamic, growing, multi-project-oriented environment and must have the ability to communicate effectively and have the flexibility to work individually or in a team environment. They must be a motivated self-starter, with the ability to take direction and be detail-oriented. This is a customer-facing position so having a consultative personality that clients like is critical.

Job Responsibilities

• Provide incident management, diagnosis, escalation, tracking, and resolution
• Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner both verbally and electronically
• Follow established processes and standards, identify, and propose improvements as necessary
• Maintain knowledge of desktop, server and network, and technologies
• Continually learning new technical skills on your own time
• Act as a primary resource on various projects ranging from product deployment to server migrations to network device installation and configuration
• Perform remote diagnostic tasks
• Virus/malware remediation
• Track all activity in our ticketing system
• Assist in developing technical documentation to improve training and service delivery
• Configuring firewall/security devices
• Microsoft 365 User Management
• Provide preventative maintenance services for clients 2 – 4 times a month
• Provide after-hours and weekend support/project work as needed
• Perform other duties as assigned

Professional Qualifications

• Ability to explain technology to customers in simple, easy-to-understand language, both verbally and in electronic communications
• Passion for providing quality customer service (fix it right, the first time!)
• Detail oriented
• Strong written and verbal communication skills
• Ability to document the steps taken
• Passion for helping others
• Excellent follow-up skills
• Excellent documentation skills, ability to write technical processes and procedures
• Proven troubleshooting skills, and ability to work through problems until solved
• Experience working with little guidance
• Experience working in a team environment
• Ability to handle multiple tasks quickly, managing 15-20 tickets a day
• Understanding of infrastructure/network security
• Driver’s license, clean driving record, and reliable transportation a must (may be asked to use company vehicle)

Technical Qualifications

• Experience working with any ticketing system
• Familiarity with Active Directory
• 2+ years of experience in deployment and support of the following:
• Microsoft Windows desktop operating systems
• Microsoft Office 2016 and greater
• 1+ years of Microsoft Windows Server experience including:
• Creating and managing GPOs
• Active Directory user maintenance
• Understanding of infrastructure/network security such as TCP/IP, Wireless, and Firewalls
• 1+ years of working with and supporting Microsoft 365 applications (Outlook, Word, SharePoint, Teams, Excel, OneDrive)
• Some experience in Microsoft 365 administration
• Some of WAN/LAN/Firewall experience with WatchGuard, Cisco or similar products

Salary / Benefits: This is a full-time salaried position with pay commensurate with experience. Medical / Dental / Vision / 401k / PTO

Our Mission: To provide best practice, enterprise-grade IT services, solutions, and hardware to small to mid-size businesses with 30 – 300 technology workers. We add more value than expected with every interaction as we serve our customers in an honest and efficient way.

Job Type: Full-time

Benefits:

• 401(k)
• Dental Insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level: 5 years

Schedule: 8-hour shift, Monday to Friday

Education: Associates or Technical degree from a technical school (Preferred)

Work Location: In person

The Client Success Manager works closely with the technical team and the Service Delivery Manager to ensure that the products and solutions that Pearl delivers to clients are completely satisfying their needs. As the Client Success Manager, you will be responsible for measuring client success via Quarterly Business Reviews and Project Management. This role is very similar to that of a Virtual CIO (vCIO).

Job Responsibilities:

• Manage Projects being implemented for your clients
• Prepare for and complete Quarterly Business Reviews for your clients
• Provide Quotes for AND recommend Products and Solutions that Pearl provides
• Respond to any email/phone call from your client in a timely manner while providing detailed responses
• Work with the Service Delivery Manager to treat any issues a client is experiencing
• Assist in the coordination of onboarding of new clients
• Assist in the Sales process wherever needed

Professional / Technical Qualifications:

• 5+ years of IT Technical Experience all the way up through the Engineer level
• 5+ years of IT Customer Service Experience
• 1+ years of IT Team Leadership Experience, including the direct leadership of infrastructure engineering and support teams
• Passion for delivery IT to meet the needs of clients
• Comfortable being contact point for clients
• Experience managing several projects at the same time
• Good understanding in all elements of relevant infrastructure technologies
• Excellent technical and nontechnical communication skills, both written and formal with proven ability across all levels, both inside and outside the company

Why Pearl:

We have been in business since 1994 solving technology problems for our diverse customer base. You can be a part of an amazing culture that encourages opportunities for everyone in the organization to grow personally and professionally. Want flexibility in your work? Want to work with leadership that has vision and knows how to treat employees? Love helping customers with their problems? Would you love coming to work every day excited?

Then we might be the right place for you.

A Client Services Specialist contributes to Pearl Solutions Group’s value of customer excellence by completing maintenance tasks for our managed devices, preparing New User Accounts and New Workstation Setups based on clients’ growth, and providing General Management of Solutions and Products that we provide to our clients. This includes but is not limited to diagnosing hardware, software, backup services, telecommunications, and networking problems for LAN/WAN computing devices such as printers, scanners, laptops, desktops, VPN and networking equipment in a predominantly Microsoft environment. Employees will primarily work an 8-hour shift between the hours of 7am and 5pm Monday through Friday (US Central Time).

The candidate must have a passion for technology and a true commitment to growing their technical skill set. They will be working on the latest technologies for clients as well are support existing environments.

To qualify for this position, the candidate must desire to operate in a dynamic, growing, multi-project oriented environment and must have the ability to communicate effectively, and have the flexibility to work individually or in a team environment. They must be a motivated self-starter, with the ability to take direction, and be detail oriented. This is a customer facing position so having a consultative personality that clients like is critical.

Job Responsibilities

• Provide incident management, diagnosis, escalation, tracking, and resolution
• Provide outstanding customer service and a positive support experience by interfacing directly with clients on issues, communicating in a clear, concise manner both verbally and electronically
• Follow established processes and standards, identify, and propose improvements as necessary
• Maintain knowledge of desktop, and offered products
• Continually learning new technical skills on your own time
• Act as a resource on projects
• Perform remote diagnostic tasks
• Virus/malware remediation
• Track all activity in our ticketing system
• Assist in developing technical documentation to improve training and service delivery
• Microsoft 365 User Management
• Provide preventative maintenance services for clients 2 – 4 times a month
• Perform other duties as assigned

Professional Qualifications

• Associates or Technical degree from a technical school preferred but not required
• Passion for providing quality customer service (fix it right, the first time!)
• Detail oriented
• Strong written and verbal communication skills; ability to document the steps taken
• Excellent follow up skills
• Excellent documentation skills, ability to write technical processes and procedures
• Proven troubleshooting skills, and ability to work through problems until solved
• Experience working with little guidance
• Experience working in a team environment
• Driver’s license, clean driving record, and reliable transportation a must (may be asked to use company vehicle)

Technical Qualifications

• Experience working with any ticketing system
• Familiarity with Backup Solutions, Windows Workstation Maintenance, Device Installations, Active Directory user maintenance
• Understanding of infrastructure / network security such as TCP/IP, Wireless and Firewalls
• 1+ years of working with and supporting Microsoft 365 applications (Outlook, Word, SharePoint, Teams, Excel, OneDrive)
• Some experience in Microsoft 365 administration

A Client Services Specialist will work towards mastering the following:

• A+, Network+, Security+ Certifications
• ConnectWise Automate Service Technician
• ConnectWise Manage Engineer/Technician
• IT Glue Training
• Acronis Certified Engineer
• Datto Certified Engineer
• Microsoft 365 Fundamentals Certification
• Lenovo Warranty Technical Certification for Laptop and Desktop

Salary / Benefits: This is a full-time salaried position with pay commensurate with experience. Medical / Dental / Vision / 401k / PTO

Our Mission: To provide best practice, enterprise grade IT services, solutions, and hardware to small to mid-size businesses with 30 – 300 technology workers. We add more value than expected with every interaction as we serve our customers in an honest and efficient way.