Category Archives: MDR

Extremely helpful and they have a very fast response time. Would highly recommend to anyone looking for a dedicated and efficient team.

quick response time resolved the issue kind

I had the pleasure of working with Pearl Solutions Group, and I couldn't be more impressed with their service! From start to finish, their team provided outstanding customer support. They were incredibly responsive, always answering my questions and addressing any concerns in a timely manner. The attention to detail and willingness to go above and beyond made my experience seamless. The entire team was not only professional but also genuinely helpful, ensuring I received the best solutions for my needs. If you're looking for a reliable and customer-focused team, I highly recommend Pearl Solutions Group!

Willis was wonderful to work with.

Always timely in their response and respond with the technical skill to fix my problem. The last was a VPN connection issue that Willis, though he didn't have the answer at hand, put me on hold and sought out help internally. He returned and quickly identified and resolved the issue.

Pearl is always fast to respond, understands my workload, and gets me up and running in no time. Friendly, courteous, effective.

Service tech was courteous and very helpful. Definitely streamlined the process

I don't have to open tickets very often. But in the past year when I do open a ticket, it is resolved in a VERY timely manner and the first time! Willis did a great job!

I had a small issue with a file and I was not actually not working but needed it fixed before Monday am. Seth kept in communication with me throughout the day until I was back at my computer to allow him to login. He had the issue fixed in less than 5 minutes. His patience with me and his knowledge of the issue made this much easier. Everytime I work with Seth I have wonderful experience.

Excellent customer service

Issue was addressed and solved very quickly and professionally.

I love working with Pearl Solutions Group! They take care of all of our computer networks for us and help us get through issues very quickly! I highly recommend them!

Had a great experience with your Tech, Willis. He was very polite and got me up and going in no time. Thank you.

Always responsive and first call resolution.

Pearl Technicians can always be counted on for great service and are very knowledge. THX ETHAN!!!

Brandi gave me a quick response this morning and was on top of the problem! I appreciate her kindness and ability to get me back on track with my work! I've always had quick responses and professional interactions anytime I've reached out to Pearl for support! They have a great team!

Always a great experience!

I received a new laptop at work and needed help getting access to my OneNote files. Michael Morrisey went out of his way to help me and saved me from recreating MANY files! Great customer service!

I recently worked with Seth Pruitt to get my VPN connection and access to my companies remote servers back up after having to wipe a MacBook Pro. Seth was professional and explanitory every step of the way. I highly recommend if you have the option, ask for Seth to help you with your IT needs.

These gentlemen were patient with me, understood my needs, followed through with their assurances and succeeded in meeting my various needs. They provided excellent customer service at each opportunity!! Despite how stressed I was, these guys fixed problems I was having AND put a smile on my face!! Thanks from Ree!!

Pearl Solutions Group is the BEST! Thank you for your tremendous service and attention.

Helpful and friendly

Chance did an amazing job with quick support to help get our devices up & running! Very impressed with your team.

I was able to work with Brendan on a couple service tickets and the level of help, support and professionalism was top notch! Super smooth experience.

Ethan and Pearl Solutions were wonderful in helping my advertising agency transition into our new office. From minor inconveniences to entire device transfers, the team was helpful every step of the way. Would highly recommend to anyone in need of technical support!

Jacob was great to work with and super responsive to my calls and requests needed to set up two new employees computers.

I work with pearl with my company and they are always very nice and helpful! I’ve gone through iPad fixes to simple email fixes and they are also extremely thorough and easy to contact