Category Archives: MDR

Spencer Hoppes helped me with a password issue. I had submitted the request 2 weeks prior and no response. the email was sent to the wrong email address (my error). Once Spencer was assigned my ticket, within minutes he was on the phone with me. My issue was resolved quickly. He was so helpful and made sure I had no other issues before we disconnected the call. People like Spencer make technical issues not so bad!

Answered all my Random questions and remedied my issues!!!Thank you

Seth found and fixed my issue immediately. The response time and resolution time was excellent!!

Adam is the model of customer service in I.T. today! He listened, understood with limited knowledge. He quickly troubleshooted and resolved a half a day issue! KEEP HIM!

I work for a company that uses their system, and they have never failed us! From the astonishing customer service to the quick responses, highly recommend them to anyone!

Pearl is such a pleasure to work with! They understand the problem and help resolve it in an expedient and professional manner that gets me up and running quickly!

Brendan and Luke were great to work with while starting my new job. They helped me resolve my IT issues quickly and made what could have been a stressful process feel easy. Both of them were kind, professional, and kept me informed. I really appreciated how responsive and communicative they were, and they didn’t stop until everything was fully resolved. Great support and a great first impression. Thank you both!

Adam was great. Please give him all the money!

Very helpful group! We appreciate you all.

Matt also does a great job of being professional, and patient as we navigated the issues - I appreciate the patience and dedication to the tasks at hand!

Adam was very knowledgeable, professional, and kind. He was able to quickly resolve my problem.

Using Pearl for IT onboarding support at my new job. Seth and Chance were a huge help, fast and friendly in resolving my issues! Good stuff!

Chance was the best! "Super-fast response and resolution to my issue. Thanks."

Very good and prompt service!

Luke was great. Fixed me up in no time. Thanks Luke

Nicholas Lembeck did a document search for us in old unavailable documents and found what we needed. It saved a huge amount of work and headache and will help us with the regulatory agencies

Courteous company and back up and running in no time.

Adam was an absolute Saint! Thorough, detail oriented, and downright pleasant. I'm very thankful that our IT team isn't a team I will dread contacting and i may even get some laughs along the way to problem resolution.

Branding a great job of fixing the issue.

I needed help setting up the accounting email to my outlook account and Nicholas Lembeck helped me. It was done perfectly and quickly. He then let me know about it being fixed.

Luke crushed it today troubleshooting a few items on my end. I have also had 5 star experiences with Matt and Brian. Great team over at Pearl!

Brandi did an amazing job catching a phishing email that i thought was legit.

Nicholas, along with all of the other representatives from Pearl, are fantastic. They consistently work issues all the way to resolution with nothing left partially complete.

Nick was attentive, professional and very prompt! He provided excellent customer service.

Great experience working with Pearl - extremely helpful and professional!

Always have a great experience with the team in getting my tech issues resolved quickly!

Adam did a tremendous job with our team. Kind, courteous, and patient, Pearl has continued to provide excellent service over our company's tenancy.

I had a great experience working with Nicholas on an issue I had. He was quick to respond and had a solution right away. My company uses Peal and they are always patient and eager to help!

I called in with the issue, it was solved and explained to me for the future All done in minutes What more could you ask for

Great service, responsive. Explained the reason why the email could not be released. Protected my email from a hacker. Happy with the servie.

Nicholas L. was great, took initiative, investigated and solved my issue quickly.

My Company uses Pearl and has for years now! The service is always good and staff is always helpful. Today Seth Pruitt went above and beyond to help me out with software issues. Not only did he correct my work issues, but took the time to help with personal issues that were also impacting my programs and emails. Thank you so much for all your help! You made my day!!

Nicholas was very helpful and knowledgeable. Excellent people skill.

Fast, expert, and thorough problem resolution!

Ethan was very friendly, efficient, and helpful throughout.

Very dependable and reliable. Fast but great service with 100% satisfaction. I highly recommend Pearl Solutions for my protection.

I have been using Pearl for several years. Their service has always been exceptional. My experience yesterday with Adam was a perfect example. He responded quickly discover the problem and fixed the issue. Thank you Pearl for your world class service.

Expertise is just one phone call away!

It's always good to give credit where credit is due. Ethan saved SharePoint one day after I broke it. I was beyond concerned with a mistake I made. I put in a ticket, and he called me less than 30 minutes after. It was a relief to know that the problem was fixed before anyone realized there was a problem. I would also like to recognize Nick, the unsung hero who is always here and ready to lend a hand. He stopped what he was doing to help me get set up after I came on board. I couldn't have done it without him.

Adam was so helpful and patient with me while fixing an issue with my authenticator/email on my new phone. I appreciate his help and willingness to walk through all the steps with me as many times as necessary to get my email in working order! GREAT JOB!

Extremely helpful and they have a very fast response time. Would highly recommend to anyone looking for a dedicated and efficient team.

quick response time resolved the issue kind

I had the pleasure of working with Pearl Solutions Group, and I couldn't be more impressed with their service! From start to finish, their team provided outstanding customer support. They were incredibly responsive, always answering my questions and addressing any concerns in a timely manner. The attention to detail and willingness to go above and beyond made my experience seamless. The entire team was not only professional but also genuinely helpful, ensuring I received the best solutions for my needs. If you're looking for a reliable and customer-focused team, I highly recommend Pearl Solutions Group!

Willis was wonderful to work with.

Always timely in their response and respond with the technical skill to fix my problem. The last was a VPN connection issue that Willis, though he didn't have the answer at hand, put me on hold and sought out help internally. He returned and quickly identified and resolved the issue.

Pearl is always fast to respond, understands my workload, and gets me up and running in no time. Friendly, courteous, effective.

Service tech was courteous and very helpful. Definitely streamlined the process

I don't have to open tickets very often. But in the past year when I do open a ticket, it is resolved in a VERY timely manner and the first time! Willis did a great job!

I had a small issue with a file and I was not actually not working but needed it fixed before Monday am. Seth kept in communication with me throughout the day until I was back at my computer to allow him to login. He had the issue fixed in less than 5 minutes. His patience with me and his knowledge of the issue made this much easier. Everytime I work with Seth I have wonderful experience.

Excellent customer service

Issue was addressed and solved very quickly and professionally.

Pearl Technicians can always be counted on for great service and are very knowledge. THX ETHAN!!!

Had a great experience with your Tech, Willis. He was very polite and got me up and going in no time. Thank you.

I love working with Pearl Solutions Group! They take care of all of our computer networks for us and help us get through issues very quickly! I highly recommend them!

Always responsive and first call resolution.

These gentlemen were patient with me, understood my needs, followed through with their assurances and succeeded in meeting my various needs. They provided excellent customer service at each opportunity!! Despite how stressed I was, these guys fixed problems I was having AND put a smile on my face!! Thanks from Ree!!

Brandi gave me a quick response this morning and was on top of the problem! I appreciate her kindness and ability to get me back on track with my work! I've always had quick responses and professional interactions anytime I've reached out to Pearl for support! They have a great team!

Always a great experience!

I received a new laptop at work and needed help getting access to my OneNote files. Michael Morrisey went out of his way to help me and saved me from recreating MANY files! Great customer service!

Pearl Solutions Group is the BEST! Thank you for your tremendous service and attention.

I recently worked with Seth Pruitt to get my VPN connection and access to my companies remote servers back up after having to wipe a MacBook Pro. Seth was professional and explanitory every step of the way. I highly recommend if you have the option, ask for Seth to help you with your IT needs.

Jacob was great to work with and super responsive to my calls and requests needed to set up two new employees computers.

I work with pearl with my company and they are always very nice and helpful! I’ve gone through iPad fixes to simple email fixes and they are also extremely thorough and easy to contact

I was able to work with Brendan on a couple service tickets and the level of help, support and professionalism was top notch! Super smooth experience.

Chance did an amazing job with quick support to help get our devices up & running! Very impressed with your team.

Helpful and friendly

Ethan and Pearl Solutions were wonderful in helping my advertising agency transition into our new office. From minor inconveniences to entire device transfers, the team was helpful every step of the way. Would highly recommend to anyone in need of technical support!