When choosing an IT services provider, what others have to say matters. What kind of service was delivered? Was the staff easy to work with? Were problems solved quickly?
These are all important themes—and ones that our clients are happy to talk about.
“While Pearl proactively manages our network, identifying vulnerabilities or opportunities to make sure our business runs efficiently, their 24/7 issue-response commitment is the most critical benefit of our partnership. If a problem comes up, even if it is at 10 pm or 4 am, they are immediately available and usually resolve any issue within hours.”
“We have been working with Pearl Solutions Group as our IT provider since 2014. They offer personalized service with quick response times. We have gone through two server migrations and several building renovations/new build projects. I would highly recommend them.”
“Pearl is a great company to partner with for all of your IT service needs. We have been working with them since 2018, and they have always met or exceeded our expectations. Their team is always professional and they work diligently to help your organization accomplish its goals. We enjoy the communication that Pearl provides in order for us to be able to plan for large purchases/projects that continuously help improve our IT environment. If you need a managed services provider for your business, look no further!”
“Pearl Solutions Group has been a trusted IT Managed Services partner for several years. When looking for a Managed Services partner, we needed a partner that could handle our size and multiple locations in Missouri and Illinois. Pearl has been an active partner with technical staff onsite every week and an engaged management team that shows they care about their customers. I highly recommend Pearl to anyone looking for a responsive partner that you can rely on to make sure your users are being taken care of.”
“Pearl will exceed your expectations! Pearl has freed up my time to advance the business rather than fix everyone else’s issues. Instead of inventing solutions to problems I do not know how to solve, I tell my employees to call Pearl because they fix any issue we throw their way! Responding quickly and answering every question imaginable. They are such a great value and I recommend their Managed Services to anyone.”
“The team at Pearl Solutions Group has been great to work with from day one. They are proactive and address issues quickly. We would definitely recommend them to anyone looking for a Managed Services partner. They are an excellent partner with Envision, LLC.”
“Pearl is my trusted resource for all our technology needs. They work hard to fully understand our business goals/objectives & provide us with invaluable guidance/solutions. I recommend Pearl to anyone.”
“Knowledge is expected… Customer service is delivered….out of the box thinking and innovation was beyond what we expected…Thank you Pearl for taking my company to the next level and leaving the competition behind.”
“Pearl is a wonderful organization to work with. If you are going to outsource your IT needs, you want to have complete trust in the company you choose. I feel very safe and secure knowing that Pearl has our best interest, safety and security in mind. Plus, their team is top notch! You never feel like you are bothering them. They are always patient, kind and extremely helpful. I’m glad we chose to partner with Pearl!”
“Gregg and the team at Pearl have taken great care of our company for quite some time. They’re responsive and ensure our tech is running without issue. Would absolutely encourage those seeking a tech vendor to explore Pearl.”
“I really enjoy working with Pearl, They are professional and patient with me and my computer. they get my computer working pretty quick. really like the fact that they respond to my calls very quickly. I never wait long for them at all. Great service. Thank you.”
“They have been very helpful anytime I’ve needed assistance. I appreciate their knowledge and willingness to help. I’m not super tech savvy but they never make me feel stupid.”
“We wanted to consolidate our IT support and needed expertise in M365, and Pearl delivered beyond our expectations. They provided us with full visibility to their ticketing system, allowing seamless co-management of issues. Our account managers’ commitment to continuous improvement and proactive approach has led to a $150,000 annual savings for our IT department. Pearl’s customizable, best-practice-driven approach makes them a top-tier partner that truly adapts to our business needs.”
“We made the decision to hire Pearl in February or 2022 on a as need basis. We have always had an in house I.T. person so we were concerned of utilizing an outside source. After five months, and outstanding service, we made the commitment to sign an agreement with Pearl for all of our services. Everyone from ownership to the folks we come in contact with our professional, prompt and provide solutions in a timely manner. More importantly, they care about us as an organization.”
“We have been working with Pearl Solutions Group as our IT provider since 2014. They offer personalized service with quick response times. We have gone through two server migrations and several building renovations/new building projects. I would highly recommend them.”
“I have had excellent interactions with the staff at Pearl. Michael is fantastic! They are quick, friendly, and make things work!! They are very patient and explain things in layman’s terms so that I understand what they are doing. Highly recommend!”
“Pearl’s customer service team is always quick to respond! Tech issues large or small they always procure the best solutions for our company. Each technician that I have worked with has been professional and detailed with their work. You will not waste your time giving Pearl a call!”
“Pearl Solutions Group is a great partner for our business. They respond in a timely fashion to all of our needs and present quality solutions. Pearl gives us a competitive advantage over our competitors!”
“We recently switched to Pearl and are very happy with their service. The switch began with their very thorough review of our current IT systems and setup. The transition was efficient and painless for us. An added value of the transition was getting our systems (including server room and peripheral wiring) organized and set up properly. Their help desk support has been great, quickly solving our problems. We have had multiple high-level meetings to discuss the current state and future strategy planning. I would recommend the Pearl team to anyone looking for great and efficient IT Support.”
“They are very quick to respond to our needs and are very helpful. Its like they are right down the hall from me when I have an issue. Not to mention being polite, and they also let us know what to look for to help protect our company. They are 24/7 when there is an emergency. We know our computers and company are in safe hands with them involved.”
“Pearl Solutions is fantastic. They are always quick to respond and fix whatever issues we are having. They follow up and make sure things are done to our needs and continue to work on issues until things are perfect. They are also always willing to work around our schedule and make sure we don’t see any interruptions in our daily business.”
“We hired Pearl Solutions Group to assist us with Managed Services, Cybersecurity, and vIT Director services. Their team visited weekly, engaged and willing to do whatever it took to help us be successful. We have a staff of 250 employees and over 900 independent contractors that Pearl helped support. I would recommend Pearl to anyone looking for a strong partner that is dedicated to growing with you.”
“A vendor we relied on for our primary client service system became a ransomware victim, disabling access to the solution and crippling our ability to provide promised and contracted services to our clients. The reality of the pass-through effects of the attack through us to our customers made it clear that we needed to prioritize a cybersecurity strategy. We worked with Pearl Solutions Group to identify gaps within our internal structure, invested in cybersecurity solutions to improve our posture, and learned how to hold our vendors accountable for cybersecurity as well.”
“Pearl is a wonderful organization to work with. If you are going to outsource your IT needs, you want to have complete trust in the company you choose. I feel very safe and secure knowing that Pearl has our best interest, safety and security in mind. Plus, their team is top notch! You never feel like you are bothering them. They are always patient, kind and extremely helpful. I’m glad we chose to partner with Pearl!”
“We play a critical role in the community by providing work opportunities for adults with disabilities. We have multiple shifts running during the week and our IT systems must be working properly and our users need responsive support. Our history of managed services partners was not ideal and pushed us to look for a new partner. After interviewing several partners, Pearl was our clear choice. Pearl is a strategic partner providing proactive services to avoid downtime, issues, etc. We have a great partnership and highly recommend them to anyone looking for a strong IT partner.”
“Knowledge is expected… Customer service is delivered… out of the box thinking and innovation was beyond what we expected… Thank you Pearl for taking my company to the next level and leaving the competition behind.”
“Pearl is my trusted resource for all our technology needs. They work hard to fully understand our business goals/objectives & provide us with invaluable guidance/solutions. I recommend Pearl to anyone.”
“Nothing but expertise service from Pearl Solutions Group. Dan has always gone above and beyond for all of us here at KP Services.”
“These gentlemen were patient with me, understood my needs, followed through with their assurances and succeeded in meeting my various needs. They provided excellent customer service at each opportunity!! Despite how stressed I was, these guys fixed problems I was having AND put a smile on my face!”
“I received a new laptop at work and needed help getting access to my files. They went out of their way to help me and saved me from recreating MANY files! Great customer service!”
“Very expedient, professional and accurate help and information provided. Nicholas will be an amazing asset and point of contact for any hardware or software issues i may have in the future. My experience during the process was very positive!”
“He was very helpful and resolved my issue. He left the ticket open to and we waited a few days to make the problem did not happen again. He was kind and very knowledgeable! Thanks Ethan!”
“Chance was very helpful in identifying the problem with my laptop. I was able to get a new keyboard this morning and it is working well. Thank you, especially for such a prompt response.”
“Brandi was helpful and understanding. While helping me with my first issue, another one appeared! She fixed it all.”
“I don’t have to open tickets very often. But in the past year when I do open a ticket, it is resolved in a VERY timely manner and the first time! Willis did a great job!”
“Thanks, Seth! I appreciated that you followed up with me to find time to work on this and willing to work on it even without my direct involvement.”
“Awesome! I want to say Nicholas has been so helpful, patient and courteous with me helping getting these things figured out.”
“I had a VPN issue where I didn’t see the email about the new address. I put in an email, and got almost an immediate call, and had it resolved in 2 minutes – the most important part to me is not being made to feel stupid about a simple solution like that. I really appreciated that.”
“Brandi gave me a quick response this morning and was on top of the problem! I appreciate her kindness and ability to get me back on track with my work!”
“As usual, Brendan was terrific. His response to any issues that I encounter has always been handled in a very professional manner.”
“Very expedient, professional and accurate help and information provided. Nicholas will be an amazing asset and point of contact for any hardware or software issues i may have in the future. My experience during the process was very positive!”
“He was very helpful and resolved my issue. He left the ticket open to and we waited a few days to make the problem did not happen again. He was kind and very knowledgeable! Thanks Ethan!”
“Chance was very helpful in identifying the problem with my laptop. I was able to get a new keyboard this morning and it is working well. Thank you, especially for such a prompt response.”
“Brandi was helpful and understanding. While helping me with my first issue, another one appeared! She fixed it all.”
“I don’t have to open tickets very often. But in the past year when I do open a ticket, it is resolved in a VERY timely manner and the first time! Willis did a great job!”
“Thanks, Seth! I appreciated that you followed up with me to find time to work on this and willing to work on it even without my direct involvement.”
“Awesome! I want to say Nicholas has been so helpful, patient and courteous with me helping getting these things figured out.”
“I had a VPN issue where I didn’t see the email about the new address. I put in an email, and got almost an immediate call, and had it resolved in 2 minutes – the most important part to me is not being made to feel stupid about a simple solution like that. I really appreciated that.”
“Brandi gave me a quick response this morning and was on top of the problem! I appreciate her kindness and ability to get me back on track with my work!”
“As usual, Brendan was terrific. His response to any issues that I encounter has always been handled in a very professional manner.”
