Managed Services
Are you tired of dealing with constant IT headaches and disruptions that hinder your business growth? Look no further! At Pearl Solutions Group, we provide expert managed IT support services for small to mid-sized businesses and public agencies throughout the Midwest.
You’ll be under the constant care of our team of expert IT resources in an ongoing partnership that includes help desk support and other routine work to maintain your security, backups, and overall infrastructure. From basic to co-managed, we offer four levels of services to help you affordably right-size our partnership. You can start with a free IT assessment.
What can you expect?
Behind every problem is a person
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Support with a smile
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Calls answered by a real person
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Daily update on your open ticket
How does this help your business?
Tailored Solutions for Your Unique Needs: We understand that every business is different. Our team will work closely with you to assess your technology needs and develop a comprehensive plan that aligns with your business goals, ensuring optimal efficiency and performance. Our service tiers are designed to help meet you exactly where you are today and offer the opportunity to scale as you grow.
Proactive Monitoring and Maintenance: Say goodbye to unexpected IT issues and costly downtime. Being under our constant, expert care means we are always monitoring your network, servers, and devices to identify potential problems before they escalate. With regular maintenance and updates, we ensure your systems are always up to date and protected against the latest threats.
Reliable Data Security: Protecting your valuable business data is our top priority. Our managed IT support services include security measures to safeguard your network from cyber threats, data breaches, and unauthorized access. We employ advanced encryption, multi-factor authentication, and regular backups to ensure your critical information remains secure at all times.
24/7 Technical Support: IT problems can occur at any time, and that’s why we’re here for you around the clock. We answer the phones live during normal business hours and 24 x 7 with a call service that alerts our on-call team for emergencies. We will make sure you can reach someone when you need help.
Scalable Solutions for Business Growth: As your business expands, your IT needs will evolve too. Our managed IT support tiers are designed to allow you to easily scale to accommodate your changing requirements. We’ll adapt to your growth trajectory, ensuring that your technology infrastructure keeps pace with your business goals.
Cost-Effective Solution: Between IT talent gaps, unreasonable and unexpected downtime with overwhelmed internal teams, and the cost of hiring and maintaining an internal IT department, the costs can be high and difficult to manage for smaller organizations. By outsourcing your IT needs to us, you can enjoy the expertise of a dedicated IT team and save on infrastructure, training, and personnel expenses.
How can you get started?
We want you to be able to avoid the frustration, overwhelm, and lost productivity that comes from a haphazard or non-existent IT plan. The next step is a free, zero-obligation assessment. The assessment can be conducted 100% remotely with or without your
current IT company or department knowing. At a minimum, the assessment is a completely cost and risk free way to get a credible third-party validation of the security, stability, and efficiency of your IT systems.
Four Levels of IT Support
BASIC
This level provides basic IT support and a professional resource your users can call for assistance. We will monitor your computers, servers and firewalls for any issues, ensure Windows and 3rd party patches are being applied successfully, and provide basic anti-virus and anti-malware protection for your users.
ESSENTIALS
At this level, we begin proactively supporting you as an organization, including unlimited remote assistance to your users and live 24/7 support if needed. We actively monitor and fix problems with all of your IT systems and include reports so you have visibility into how you are being supported. Essential items like 1 TB of data backup, critical security tools and resources, and design and administration of Microsoft applications are included.
COMPLETE
A robust partnership of both Managed Service and Managed Security Service solutions, this includes everything from basic & essential with added cyber-security, and a strategic approach to IT. You will have a dedicated client success manager and hands-on application training to increase collaboration and productivity. You can count on the latest cyber tools installed to protect your business from evolving threats.
CO-MANAGED
A flexible partnership where we come along side your current IT team to provide customized, ongoing services and expert-level support to fill in IT resource or talent gaps. We take on what you cannot or do not want to manage to help you save money, give you more efficient IT support, and protect against turnover, downtime, and cyber crime.
Pearls of wisdom
“We recently switched to Pearl and are very happy with their service. The switch began with their very thorough review of our current IT systems and setup. The transition was efficient and painless for us. An added value of the transition was getting our systems (including server room and peripheral wiring) organized and set up properly. Their help desk support has been great, quickly solving our problems. We have had multiple high-level meetings to discuss the current state and future strategy planning. I would recommend the Pearl team to anyone looking for great and efficient IT Support.”
— Tim O’Bryan
Controller, Sunset Country Club
Schedule an IT Performance Review
Don’t wait for a disaster to be the reason why you need us. In one (free) conversation, we can uncover some essential ways to keep your business and your people up and running.